Job Description

VIP

Senior VIP Manager

Location: Camden, London
Contract: Permanent
Salary: Competitive plus Benefits
Closing date:
Job description

Job Title: Senior VIP Manager
Department: VIP
Reporting to: Head of VIP

The Department:
The VIP department is responsible for maintaining, strengthening and growing customer relationships. The VIP Department is responsible for the retention of all high level clients for Betway Sportsbook brands. The department aim is to develop and execute a strategy that grows the value of the VIP segment. We pride ourselves in providing superior service and first class retention campaigns. The various account classifications are based on various account metrics.

Purpose of Job:
The VIP Manager will be responsible for the business profit deliverables, growth and development of the VIP portfolio. They will be responsible for the line management, development and motivation of the VIP team. A focus will be on optimising relationships with VIPs with the aim of retaining these into lifetime values.

Essential Criteria:
• Proven experience of implementing vision and strategy into an Account Management team
• Proven experience of managing VIP teams in international markets
• Implementing tools and processes to ensure Account Managers are result and statistic driven
• Workable marketing knowledge to encapsulate Conversion, Retention, Reactivation and exit strategies
• Proven experience of Data segmentation, analysis or mining
• Proven experience developing CRM strategies
• Proven experience of commercial leadership and reporting to senior management
• Proven experience managing both a Sportsbook and Casino Account Management team
• Exceptional Sportsbook knowledge

 

For further details on this role, download the Job Description

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*** Due to the volume of applicants, only shortlisted candidates will be contacted. ***

Newest Opportunities
Competitive plus Benefits
The Human Resources and Organisational Effectiveness (HR & OE) department is a strategic function that
Closing date: 30 Jul 2017
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