Job Title: VIP Account Manager (Sports/Casino)
Reporting to: Senior Account Manager
The VIP Department is responsible for the retention of all high level clients for Betway, Hippodrome Online and Spin Casino. We pride ourselves in providing superior service and first class retention campaigns. The various account classifications are based on various account metrics.
Purpose of Job:
This role is responsible for maintaining, strengthening and growing customer relationships to increase their lifetime value. A key focus is account growth, customer satisfaction and prioritisation of clients at a high standard.
• Experience in VIP account management for an Online Casino or Sportsbook
• Excellent communication and interpersonal skills
• Confident communicator on the phone
• Strong command of written and spoken English
• Strong evidence of contributing to VIP satisfaction and retention
• Experience working with casino and sports portfolio
• Ability to produce target specific campaigns and report pre / post campaign
• Proven experience in VIP portfolio growth
For further details on this role, download the Job Description
Click 'APPLY' to submit a CV.
*** Due to the volume of applicants, only shortlisted candidates will be contacted. ***